Welcome to Sugar Rush 🍭🍬

🌞 Use code BYESUMMER at checkout for 10% OFF on summer products 🌞

Our Policies

Refund Policy

We value your satisfaction and strive to deliver high-quality products. In the unfortunate event that your order arrives damaged during transit, we are happy to assist you with an exchange.

Conditions for Return:

  • Items must be returned within 3 days of delivery.
  • The reason for return must be valid (e.g., damaged upon arrival).
  • We do not accept returns for used or intentionally damaged items.

To request a return, please contact our customer support team, and we’ll ensure a swift replacement. Your satisfaction is our top priority.

Shipping Policy

We provide delivery all across Lebanon, handled by our in-house team or trusted courier partners.

Delivery Timeframe:

  • Orders are typically delivered within 2-5 business days from the order confirmation.
  • Slight delays may occur during peak seasons or special events.

Quality Assurance:

If you receive an incorrect item or a product with quality issues, you can request a replacement (if in stock) with zero delivery charges.

For any inquiries, please contact our customer support team.

Cancellation Policy

Once an order has been processed and handed over for delivery, cancellations are no longer possible. We encourage customers to review their orders carefully before confirming the purchase.

If you need to make any changes, please contact us immediately after placing your order. We’ll do our best to accommodate your request before the order is processed.

For any concerns, feel free to reach out to our customer support team.